Mitigating Risks

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(adapted from the DigiSafe toolkit‘s section on video-based services – some of these will not be relevant to online training, but good to be aware of nonetheless)

1. If you deem this a considerable risk, consider setting a safe word or code in case a participant needs to end the call suddenly (e.g. because someone who poses a risk enters a room/house). This makes it easier for them and alerts you to the risk. 

2. If working with participants in (potentially) abusive situations, introduce them to the ‘Signal for Help’: a one-handed gesture that anyone can use to communicate when they are at risk of harm.

3. Set rules and expectations. That way participants know what to expect, how to participate and, if applicable, how to ask for support away from the group. (See above for the link to the content on this!)

4. If using break-out rooms then ensure you are available to support them.

5. Find out whether your platform allows participants to hide their own image from themselves. This can help people to feel more comfortable. Tell participants about this feature. This is how it works on Zoom, for example (website, will open in new tab).

6. Group working over video can be intense and emotionally draining. Always encourage reflection and debriefing to ensure people feel supported and are not left behind when working remotely.